SimpleTicket Update No. 1543
February 14, 2008
On a daily basis I get an email or call about SimpleTicket (our open source trouble ticket application). Each of the emails look something like the one Thomas sent to me this morning:
Do you guys still maintain simpleticket. Why is it still a RoR 1.x product? I have downloaded it and we’re trying to install it on our platform with RoR 2. It’s a major pain! Are you planing a new release any time soon?
When we initially built SimpleTicket it was my intent to regularly release the source code using an open source license. The reality is that the version we use for Architel has become tightly integrated with our companies proprietary processes. We have connections to Basecamp, Asterisk and our wikis built into various versions of the code. SimpleTicket has become a bit, how do I say, complicated. About a year ago we realized that we would have to ‘fork’ the code base (one internal version and one public version) and as a result increasing our workload significantly. We have two new releases in the internal pipeline, but they have been on-hold for the past six months as we have been busy with projects for Lego, FX and WhiteBox. Hopefully, we will be able to release the new internal code sometime next quarter and if the recession hits our business we might be able to release a public version by late summer. I love SimpleTicket and think with the right resources it could be a major player in the ticketing landscape.
