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ServiceGuy, better late than never!

August 6, 2007

ServiceGuyWe have been swamped with projects, but finally launched ServiceGuy in limited release this afternoon.  Limited release?  We only launched in Dallas and for now only have four services available: computer support, pool cleaning, design and moving (we might launch the rest tomorrow if all goes well this evening).

What is ServiceGuy?  I wrote about it back in May in a post titled, "Quick Project: ServiceGuy Referral Network" when I was having trouble finding a pool guy.  The idea is simple: You need help now.  You don’t want to wait to receive a call back.  You don’t want to wait for an email response.  You don’t want to create an account or provide demographic data.  You want to talk to a service provider in your area right NOW!  Just call the ServiceGuy number for your area and the service you need.  Your call is then connected to a service provider.  No voicemail.  No email.  No accounts.  Just a direct connect to someone who can help you right NOW!

Phase one of our launch is focused on seeding each service with providers.  We need to find a minimum of 25 providers in each category before phase two can begin.  Phase two of our launch is focused on getting consumers to call our providers.  Once we have Dallas up and running we will launch other markets in quick succession. 

Written by Alexander Muse · Filed Under Blog 

Comments

3 Responses to “ServiceGuy, better late than never!”

  1. Rob La Gesse Says:
    August 6th, 2007 at 10:16 pm

    Launch in San Antonio next. Heck, we are bigger than Dallas! And we need this service. And I’ll help if you tell me how I can. After living in over 20 houses/apartments here in the last 30 years I do know something about the local service industry!

    Rob

  2. voyagetrek travel Says:
    August 13th, 2007 at 10:00 pm

    I like the idea. I just called, and it was busy, but of course it was just launched and I am calling after-hours. I also like the servicemagic.com and respond.com business models for local services. - Cliff

  3. Texas Startup Blog: Web 2.0 and Social Media by Alexander Muse » Blog Archive » ServiceGuy News and Staff Additions! Says:
    August 27th, 2007 at 11:30 pm

    [...] We launched ServiceGuy on August 6th after three months of development as I explained in a post titled, "ServiceGuy, better late than never!"  We have had a few bumps throughout our launch.  First, our VoIP provider flaked on us and we had to get our SIP from someone else (if you sell SIP or IAX connections by the minute please call me).  Next, our theory on how users would be able to figure out the sign-up process was wrong.  We had to redesign the process and I am happy to announce everyone seems to be getting the hang of our new system.  Just when we thought we had all of the bugs figured out it was brought to our attention that we didn’t give the service providers any instructions on how the call would be connected (we just played a beep).  Turns out it helps if you tell them what to do when they hear the beep ~ sorry about that.  Anyway, most of the bugs have been worked out and we have been watching more and more local providers sign-up each day.  Oh, and everyone loves the ServiceGuy voice (countrified Texan cartoon voice).  [...]

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