Comments on: Sprint Fires Customers

By: joe

joe — Thu, 25 Jun 2009 09:25:15 +0000

hahahah if u cant afford a a plan or if u dont habe enough bain to handle it why dont you just buy a prepaid phone

By: tony

tony — Sat, 14 Mar 2009 18:31:39 +0000

SPRINT SUCKS!!!!! I seriously am considering calling sprint 40-50 times a month if thats what it takes! they are getting worse and worse! when I first got sprint 3 years ago, they were awesome, customer service was very helpful, now you gotta nag them for hours to take care of things like, the weather channel showing up on my bill for 6 months, even though I dont have DATA PLAN! and now they taking all the roam only settings off thier new phones,……….very stupid move sprint just so u know

By: joey s. regis

joey s. regis — Wed, 21 Jan 2009 01:18:38 +0000

Is your customer always right?
While I think it is a good sentiment that states, “The customer is always right,” I think that we have to be very careful. If the customer is a drain on resources, cause problems or otherwise causes us to lose money, then the customer may not be right. We can’t be afraid to politely ask the customers to leave that we can not make happy… there are plenty of people that you can’t make happy. You have to remember above all that you can’t be everything to everyone. If you try, you’ll end up being nothing to noone

…] it is time to understand that customer may not be right at all the times. It is time to consider a way to fire a customer. If customer is vocal and rude, it is pretty easy to gently encourage that customer to go rather than to kept them [...]

By: Joey S. Regis

Joey S. Regis — Tue, 20 Jan 2009 12:24:36 +0000

Guys i worked with sprint customer finance before, well a lot of complaint that we have a worst customer service ever, for those customer who are unsatisfied and very irresponsible on their usage and will ask why the bill so high I’m tired damn explaining bills over the phone, will its true that sprint terminate customer contract due to violations, its not easy guys to spend too much talking over the phone for the same issue which has been already resolved or answered past issues, so if you are one of those irresponsible customers normally sprint will terminate your contract for some reasons, customer abusing our system kept asking for adjustments and credit back amount etc. my only suggestion if your concern has been properly handled so please stop calling sprint care coz your eating their holding time.

And even be nice to customer agent coz the customer finance itself are the best department can resolved your issues if your very nice over the phone, admittingly a lot of my colleagues wont focus and help your concern if you are ironic and irate over the phone though we understand your concern coz its money involved, I m no longer connected sprint coz I myself was terminated illegally/fired for helping my customers to restore his service and that customer owe sprint 3 months bills non payment but still I restore his phone just to be satisfied.

By: Susan

Susan — Wed, 16 Jul 2008 19:18:06 +0000

I have been a customer of Sprint’s since December and it has been the most horrible experience I have ever had with a company. Nothing ever worked, noone ever knew how to resolve the issues. I could never understand the customer service representatives because they did not speak
English very well. That one I’ll never understand. How can a company put a person on the TELEPHONE to try and solve issues with customers when they can’t understand each other. Duh!!! Knowing I am on social security with a limited monthly budget I purposely chose a plan that would not exceed over $200.00 yet each month Sprint SOMEHOW finds ways to charge me for every little thing, hidden charges, surcharges…whatever they can find to increase my bill by an extera $200.00 a month. My Sprint bills are always $400.00. I am constantly on the phone with them wasting my time trying to resolve these issues to no avail. It’s so frustrating and so annoying. I so wish I had the $300.00 to cancel my service, but I don’t. They’ve got me and they are screwing me hard. It really sucks and I get sick to my stomach just thinking about how horrible thye are. I hope they go out of business for the way they treat their customers. They are not the first company I have been with. Verizon, I never had a problem with (2 YEARS). US Cellular…awesome company. The billing never ever goes over and the customer service is wonderful. SPRINT SUCKS!!!!

By: Me

Me — Wed, 24 Oct 2007 17:51:08 +0000

Have you ever dealt with sprint? I can totally see why they are calling so much, i personally wish i had the time. With sprint, most times you get some untrained person on the phone to make your life worse. Many times calling, and getting frustrated, hang up on person and call back again to get someone more trained.

Its them, not me.

By: Alexander Muse

Alexander Muse — Thu, 19 Jul 2007 04:49:09 +0000

not anymore…

By: curious_vic

curious_vic — Wed, 18 Jul 2007 18:32:25 +0000

If I had to call customer service once every two months to resolve a problem or get assistance with a product, I’d want out. Obviously Sprint has a serious problem.

By: Lee

Lee — Tue, 17 Jul 2007 18:56:34 +0000

Insurance companies have made money year after year, decade after decade for over 3 centuries by firing 5-10% of their customers every year. Its risk versus reward in its purest form.

By: jazzyg

jazzyg — Mon, 16 Jul 2007 18:03:40 +0000

I’M SURE THE CUSTOMERS ARE HAPPY ABOUT THE SPLIT BETWEEN THEM AND SPRINT. From July 2nd to July 8th, I was on the phone with Sprint at least 2 to 3 times a day (except for the 4th of July) trying to order a phone. My Nextel phone, which I’ve had for about 4 years, fell apart on me and a new phone was needed ASAP. Nextel phones were a little too expensive for a camera phone, so I decided to try a less expensive Sprint phone. What a hassle that was. Customer service at Sprint/Nextel SUCKS. Some of the reps couldn’t speak English very well and each rep that I spoke to didn’t know how to resolve issues from different areas of the company. They didn’t know what the other hand was doing, especially any online issues and they LIE. It was a very FRUSTRATING week. To date, I finally got the phone, went to the local store to activate (30 min. wait time) and it took another 2 hours before my phone worked. If I was one of those customers who just got dropped by Sprint, I would be so happy. P.S.- I hope someone from Sprint reads this page. Maybe their CUSTOMER SERVICE DEPARTMENT needs to be dropped!!