http://www.texasstartupblog.com/2007/01/15/tivo-and-tissue-paper/ Spurring innovation and entrepreneurship. Sat, 20 Mar 2010 00:00:21 +0000 http://wordpress.org/?v=2.7 hourly 1 http://www.texasstartupblog.com/2007/01/15/tivo-and-tissue-paper/#comment-63213 TiVo Blog » Blog Archive » Has TiVo Become The Kleenex Of The DVR Market? Thu, 01 Feb 2007 02:43:20 +0000 http://www.texasstartupblog.com/2007/01/15/tivo-and-tissue-paper/#comment-63213 [...] Earlier today I was browsing through my TiVo RSS feeds when I stumbled upon this post. In the post, the author talks about an experience he had with a DirecTV customer service rep. Essentially the rep told him that he was going to be shipped a new TiVo however, when the “TiVo” arrived it was actually a DirecTV DVR. According to another customer service reps, DirecTV actually uses the term “TiVo” as a generic term for a DVR. After twenty or thirty minutes I had successfully ordered the unit and waited patiently for the unit to arrive. I talked to the installer and asked how long it would take to install the TIVO and he said it would only take ten minutes or so. This evening I arrived at home to check out the new install only to learn it was a DirectTV branded DVR. [...] [...] Earlier today I was browsing through my TiVo RSS feeds when I stumbled upon this post. In the post, the author talks about an experience he had with a DirecTV customer service rep. Essentially the rep told him that he was going to be shipped a new TiVo however, when the “TiVo” arrived it was actually a DirecTV DVR. According to another customer service reps, DirecTV actually uses the term “TiVo” as a generic term for a DVR. After twenty or thirty minutes I had successfully ordered the unit and waited patiently for the unit to arrive. I talked to the installer and asked how long it would take to install the TIVO and he said it would only take ten minutes or so. This evening I arrived at home to check out the new install only to learn it was a DirectTV branded DVR. [...]

]]> http://www.texasstartupblog.com/2007/01/15/tivo-and-tissue-paper/#comment-59457 George Daye Thu, 18 Jan 2007 04:44:28 +0000 http://www.texasstartupblog.com/2007/01/15/tivo-and-tissue-paper/#comment-59457 I couldn't agree more! I had to part ways with my TiVO box in order to get HD at home and have used my DirecTV HD DVR for about 2 months now. Can't stand it... Poor interfaces, bug-ridden, non-logical navigation, poor performance, it's a nightmare. I tried to order a TiVO HD-DVR, but they don't make one for DirecTV service, only cable. My blog talks all about customer service and I think I need to dedicate some space about this in more detail. Long live TiVO! I couldn’t agree more! I had to part ways with my TiVO box in order to get HD at home and have used my DirecTV HD DVR for about 2 months now. Can’t stand it… Poor interfaces, bug-ridden, non-logical navigation, poor performance, it’s a nightmare. I tried to order a TiVO HD-DVR, but they don’t make one for DirecTV service, only cable. My blog talks all about customer service and I think I need to dedicate some space about this in more detail. Long live TiVO!

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